Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within one month without giving any reason. The withdrawal period is one month from the date:

  • on the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods or has taken possession of the goods, if you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly
  • on the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods, if you have ordered several goods as part of a single order and these are delivered separately
  • on the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last piece, if you have ordered goods that are delivered in several partial consignments or pieces.

To exercise your right of withdrawal, you must contact us:

Dresden Information GmbH
Prager Street 2b
01069 Dresden
Telephone: +49 351 501 501
Fax: +49 351 501 509
E-mail: info@dresden-fahrradvermietung.de

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) about your decision to revoke this contract. You can use the model withdrawal form below for this purpose, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning goods that can be sent by parcel post and the direct costs of returning goods that cannot be sent by parcel post. The costs for goods that cannot be sent by parcel post are estimated at a maximum of approximately 59.95 EUR. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

Reasons for exclusion or expiry

The right of withdrawal does not apply to contracts

  • for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer
  • for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded
  • for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts:

  • for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery
  • for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature
  • for the delivery of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.

Model withdrawal form

If you wish to cancel the contract, please complete this form and send it to the contact details above.

To
………………………..
………………………..
………………………..
………………………..
(Name, address, fax number and e-mail address of the trader, if applicable)
I/we hereby revoke the contract concluded by me/us for the purchase of the following goods / the provision of the following service:

……………………………………………………………………
……………………………………………………………………

(Name of the goods, order number and price, if applicable)

Goods ordered on:

………………………..
Date

Goods received on:

………………………..
Date

Name and address of consumer
………………………..
………………………..
………………………..
………………………..
Date

…………………………………………….
Customer signature
(only for written revocation)